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Overview
Overview
In the ever-evolving landscape of telecommunications, our client, a leading tier 1 telecoms operator in Europe, found itself entangled in the complexities of legacy IT platforms, which negatively impacted customer satisfaction and revenue. Recognizing the urgent need for a modernized solution, the client entrusted our consultant with the task of managing strategic transformation of their IT platforms through a selection and implementation of and order management and enterprise product catalogue solution.
In conclusion, the story of our involvement in this program serves as a testament to strategic vision, meticulous planning, and effective execution. The successful modernization of the order management system not only elevated customer satisfaction and revenue but positioned our client as a forward-thinking industry leader in the competitive European telecom market.
Solution Vision and Business Plan
Solution Vision and Business Plan
Our consultant began by collaborating with key stakeholders to formulate a robust solution vision, aligning it with the dynamic business environment influenced by mergers and acquisitions. The resulting vision document, complemented by an insightful business case, empowered senior management to make informed decisions, laying the foundation for the transformative initiative.
Platform Selection and RFP Process
Platform Selection and RFP Process
Leveraging technical expertise, our consultant, in tandem with the architecture team, meticulously evaluated best-of-breed solutions. The ensuing list formed the basis for a rigorous Request for Proposal (RFP) process, expertly managed by our consultant in collaboration with procurement. The selection of the most suitable vendor was complemented by skillful contract negotiations, yielding substantial savings on both license fees and implementation costs.
Implementation and Cloud Integration
Implementation and Cloud Integration
When faced with a regulatory project of utmost urgency, our consultant assumed the helm, steering the initial implementation. Despite a tight timeline, the solution was delivered on schedule and within budget, marking a significant milestone as the first major cloud-based implementation for the telecom giant. Amazon AWS was chosen as the hosting platform, ensuring full legal and security compliance with local regulations.
Partner Management and Cooperation
Partner Management and Cooperation
To augment delivery capacity, the decision was made to onboard a service integrator. Our consultant played a pivotal role in fostering effective cooperation between the product vendor and system integrator. Setting up comprehensive partner management matrices enabled the monitoring of delivery Key Performance Indicators (KPIs) for both entities, ensuring seamless collaboration.
Order Management Delivery Centre
Order Management Delivery Centre
The final chapter of this transformative journey involved the establishment and management of the Order Management Delivery Centre. With oversight of over 20 projects and initiatives, our consultant successfully orchestrated a diverse team of around 10 internal resources and up to 35 staff from the product vendor and system integrator. This dynamic team, located across onshore, nearshore, and offshore locations, achieved unprecedented success in reshaping the client's order management landscape.
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